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I can't believe how fast your service is. Three minutes after I ordered, you were there. I know where my business will be from now on.
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- Randy
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I just wanted to comment on how awesome and quick my experience went using Redshift. I'm defiantly going to spread the word. Redshift is a trustworthy company that has earned a lifetime customer. Excellent work!
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- Kenny
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Wow! What a different experience in buying! And by different I mean GREAT. Thank you very much. I will always use you guys now.
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- Dan
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Please have a look at our FAQ for immediate answers to some
questions you might have. We don't want to overwhelm you with
20 pages of questions, so if you have a question that is not
on this list we encourage you to Contact Us.
Our friendly staff is here to help you in any way that we can.
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How can I reach customer service?
You may contact us by Live Chat
or Email
Live Chat is answered 24 hours a day. Most emails are answered within 24 hours.
How do I buy currency?
Head over to our Buy page to get started. You can
get the money you need in no time.
How do I sell my currency?
Simply go to our Sell page and follow the steps to get a quote
instantly. It only takes a few minutes to get cash in your hand.
Can I buy/sell items or accounts?
Sorry, we are not accepting orders for items or accounts at this time.
Help! I put in the wrong character name on my buy/sell order!
Don't worry, this is no big deal. As soon as you realise the error log into our live chat
and let us know. We can make sure your order gets delivered to the correct character.
Buying in-game currency? How does this all work?
Clicking the Buy button at the top will take you to the page where you can purchase
currency for your game. Click on the server you wish to purchase on to see a list
of products we currently have availible on that server. Add the desired products to
your shopping cart and click Check Out. Once you have completed your order, log into
the game and server for which your order was placen. Our delivery team will log into
the approdiate game and server to contact your character as soon as your order is received.
If we are unable to get you in-game an email will be sent to your contact email address. Reply
to this email or use our live chat to confirm the status of your order.
I've been waiting in the game for a long time. How can I confirm my order?
If you have placed an order and have been waiting for more than 10 minutes
please check your email inbox. We may have sent you an email concerning your
order. If you have not received an email, please use our
Live Chat.
We don't want to keep you waiting any longer than we have to.
How long does delivery take?
We take delivery times seriously. The second your order is placed - we know about it.
Our average response time is 3 minutes. Meaning, half of the time we're even faster
than that. Tired of waiting for 45-60 minutes when you are told 10-15? Try us out,
you won't be disappointed.
What payment options do you offer?
Currently, we only accept PayPal as it is the most secure way to send money online.
We are looking into other payment options and hope to have those availible soon.
What payment options can I choose from when I sell currency?
We can only send payments to verified PayPal accounts. We are looking
into other payment options and hope to have those availible soon.
How long does it take to receive payment after I sell currency?
We don't want you sitting around waiting for hours to get your payment. We pay you
immediately, before we even log our character out of the game. We get our money
right away and we feel you shouldn't have to wait all day for your payment.
How much can I sell at a time?
The amount we can buy at one time will vary depending on the game and the server.
Can I sell currency in large quantities on a regular basis?
Absolutely. If you wish to become a supplier, please contact one of our sales representatives via our Live Chat feature. We would be happy to discuss your supplier relationship.
What is PayPal and how does it work?
PayPal is an account-based system that lets anyone with an email address securely
send and receive online payments using their credit card or bank account. It is quickly
becoming the most popular way to pay for things online. PayPal is a quick, easy, and
free service that enables you to make secure online payments without revealing your credit
card number or financial information. For more information, visit http://www.paypal.com.
How do I get a Paypal account?
To open an account with PayPal just go to http://www.paypal.com and
click on Sign Up. PayPal has made it easy for new users to create a verified PayPal account in
minutes.
What else is there to know about PayPal?
There is a lot to learn about how PayPal works. PayPal has created an extensive help system to
assist its customers. You can find it
here.
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